Distance Sales Agreement

1. Parties

This agreement is concluded between the SELLER below and the BUYER who places an order on okecajon.com, when the BUYER confirms the order electronically. The BUYER’s name, delivery and billing address, phone and email are those entered on the checkout page.

Seller

• Name: Tunga Öke
• Address: Yeni Mahalle Mah. 3. Ülkü Sk. No: 10/1, 34290 Küçükçekmece / İstanbul
• Phone: +90 532 226 25 46
• Email: info@okecajon.com
• Website: okecajon.com

2. Subject

The sale and delivery of the products ordered by the BUYER, under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

3. Products and price

The products, quantities, selected options, VAT-inclusive prices, shipping fee and total are as shown in the order summary at checkout and in the order confirmation email. Prices valid at the time of the order cannot be changed to the BUYER’s detriment.

4. General terms

• The BUYER confirms having read the Pre-information Form before placing the order.
• Our instruments are handmade from natural wood; small differences in grain, tone and texture are not defects.
• The SELLER delivers the product complete, as described in the order, together with any warranty documents.
• If a product becomes unavailable, the SELLER informs the BUYER within 3 days and refunds the full amount within 14 days.

5. Delivery

Products are shipped by our contracted carrier to the address given at checkout, within the legal limit of 30 days from the order. Please inspect the package on delivery and have the courier record any damage.

6. Payment

Payments are taken by credit or debit card with 3D Secure through PayTR, a licensed payment institution. Card details are never seen or stored by the SELLER. Installment charges are subject to the issuing bank’s terms.

7. Right of withdrawal

• The BUYER may withdraw within 14 days of delivery without giving any reason and without penalty, by email to info@okecajon.com or WhatsApp to +90 532 226 25 46, quoting the order number. For orders delivered in several parts, the period starts with the last delivery. The right may also be used before delivery.
• The product must be sent back within 10 days of the notice. Returns with our contracted carrier are free of charge.
• The full amount, including shipping, is refunded in one go and free of charge to the payment method used (to the card for card payments) within 14 days of receiving the notice.
• The BUYER may handle and try the product as normally needed to examine it, and is liable for any loss of value caused by use beyond that.
• Personalised products made to the BUYER’s specifications (e.g. with a name or logo) are excluded from the right of withdrawal.

8. Defective products

If a delivered product is defective, the BUYER may use the rights listed in Article 11 of Law No. 6502: withdrawal from the contract, a price reduction, free repair, or replacement with a non-defective product.

9. Disputes

Consumer Arbitration Committees (within the monetary limits announced each year) and Consumer Courts in Türkiye are competent for disputes. Applications can also be made online through e-Devlet (TÜBİS).

10. Entry into force

By confirming the order the BUYER declares having read and accepted all terms of this agreement. The agreement enters into force when the order is confirmed electronically, and a copy is sent to the BUYER’s email address with the order confirmation.

Language

This English text is provided for information. The Turkish version is legally binding; in case of any discrepancy, the Turkish text prevails.